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If you aren’t already on board the social media train, now is a good time to hop on. With one-third of the global population online, recent studies show that about 79% of all telecommunication consumers are now relying on social media networks for information regarding products and services. In other words, over half of telco costumers are logging on to Facebook, Twitter, Linkedln, etc. to learn more about telco companies.
Why Social Media?
Added by Rachel Wolfson on November 26, 2013 at 7:18am — No Comments
How do telecommunication companies increase their revenue while improving customer service and reducing customer churn rates? The answer is easy – through analyzing their own Big Data. The telecommunication industry might as well be labeled, “The next Big Data” industry. Think about it – telcos are flooded with Big Data each time someone simply makes a phone call, sends a text message or gets online. And now more than ever before, telecommunication CEOs, CTOs and CMOs are coming up with Big…Continue
Added by Rachel Wolfson on November 20, 2013 at 1:00am — No Comments